Frequently asked questions ...
Do you accept credit cards or cash payment on arrival?
Both! We accept either credit card or cash payments on arrival. Credit cards attract a 3% surcharge as we use PayPal on our mobile phone. We do not accept Amex. Please note that all reservations require a 50% deposit at time of booking.
Are towels and linen provided?
Yes! All Maldon Getaways properties provide soft fluffy towels and quality bed linen. There are often spares in venue linen closets, so there's no need to bring extras. If your pet is holidaying with you in one of our pet-friendly properties, we ask that you bring your pet’s bed linen with you.
Is there a minimum stay required?
Our cottages and larger properties carry a minimum two-night stay. But we do offer single night stays at the historic Grand Hotel, a former hotel centrally located in Maldon, where The Stables (two adults and one child) and The Studio Apartment (two adults) are both fully equipped to cater to your every need. We know you’ll want to stay longer, though!
Can we organise a late check-out?
Sometimes you just want to sleep in or enjoy a leisurely breakfast in one of Maldon’s delightful cafes. Please do not hesitate to ask about our late check-out. This can be arranged and there is a fee, negotiable depending on the length of time you wish to extend your stay.
Why should I book with you direct, rather than via an online booking site?
For starters, it’s cheaper! And an online booking site isn’t going to give you our personalized, concierge-style service. Booking sites don’t know what’s happening in Maldon but we do! And you won’t be transferred to an off-shore call centre if you have an enquiry.
Do you have Gift Certificates?
Yes we do! You can nominate an amount or nights of stay for your Gift Certificate for use at any Maldon Getaways property.
Are pets allowed?
Some of our properties are pet friendly. These are properties with fully fenced gardens. Check out our pet-friendly properties on our ‘pet-friendly properties’ tab on the Maldon Getaways Home Page.